Safety and Riding Rules

For e-scooters, e-bikes, and electric mopeds in Kyiv, Lviv, and Odesa.

1. General Safety Guidelines

Always wear a helmet. Ride in designated lanes where available. Do not ride under the influence of alcohol or drugs. Maximum speed: 25 km/h for e-scooters and e-bikes, 45 km/h for electric mopeds. Yield to pedestrians. Use lights and reflectors at night. Do not carry passengers unless the vehicle is designed for it.

2. Local Riding Rules

Kyiv

Riding on sidewalks is prohibited except for children under 14. Use bike lanes on Khreshchatyk St and along the Dnipro embankment. Parking is allowed only in designated areas.

Lviv

E-scooters are allowed on bike paths and roads with speed limits up to 50 km/h. The central pedestrian zone (Rynok Square) is off-limits. Use designated parking racks.

Odesa

Riding on the promenade (Primorsky Boulevard) is prohibited. Use bike lanes on French Boulevard. Electric mopeds must be registered and insured if exceeding 45 km/h.

3. Reporting Safety Issues

Report accidents or hazards to local authorities and to contact@zenpulsemedia.com. For urgent safety concerns, call +380 670 106 8582.

4. Consumer Rights and Complaints

Under Law of Ukraine 'On Consumer Protection' No. 1023-XII, Article 19 of Law No. 1023-XII, you have the right to safe services and to file complaints with the State Service of Ukraine for Food Safety and Consumer Protection. For distance contracts, cancellation and refund terms apply per Article 13 of Law No. 1023-XII.

5. Data Protection and Cookies

We process personal data in accordance with Law of Ukraine 'On Personal Data Protection' No. 2297-VI, Article 11 of Law No. 2297-VI. You may contact the Ukrainian Parliament Commissioner for Human Rights for data protection issues. We use cookies for site operation; by using this site, you consent to our use of cookies as described in our Privacy Policy, in accordance with Law of Ukraine 'On Electronic Communications' No. 1089-IX, Article 115 of Law No. 1089-IX.

6. E-commerce Pre-Contract Information

For rentals, pre-contract information is provided per Law of Ukraine 'On Electronic Commerce' No. 675-VIII, Article 6 of Law No. 675-VIII.